4 Strategies For Online Businesses to Reduce Holiday Returns

Promote Exchanges or Store Credit

Encourage customers to opt for exchanges or store credit instead of returns.

Enhance Customer Service

Ensure your support team is readily available via phone, email, and live chat to assist customers promptly.

Limit Habitual Returns

Identify customers who frequently return items and set limits or temporary bans to reduce unnecessary returns.

Extend Your Return Window

Offer a longer return period during the holidays to enhance customer satisfaction and loyalty.

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